Delivery Methods
Bella Venturi sends orders to all its partners in mainland Portugal and islands. The delivery deadline for continental Portugal is 48 hours and the islands of 7 days. Carriers with whom we have protocols perform deliveries Monday through Friday, between 8 and 18 hours at the address you want.
Delivery times are indicative and therefore are considered valid when there is no physical or structural impediments (for example: incorrect addresses, delays on charges or setbacks of force majeure).
Carriers do not make deliveries on holidays and weekends and you can not choose a specific delivery time.
When your order is shipped, and if we have granted your email, you will receive a code so you can track your order on the carrier we use site. If you have difficulty locating your order, please contact Customer Support.
Minimum order and delivery values:
If the customer makes a purchase lower to 100.00€, the shipping cost is 10.00€. Above 100.00€ the shipping cost is borne entirely by Bella Venturi. All figures presented are still subject to the VAT rate.
Difficulty in performing delivery:
If the carrier can not deliver your order, it will make an attempt the next day or will contact you to schedule a new delivery.
Forwarding returned orders:
When an order is returned to Bella Venturi by costumer responsibility and this want the return of the same, or sending a new, payment of a fee of 5.00€ + VAT is necessary for us to process the new order. This fee must be paid by bank transfer and proof of payment sent to our Customer Support service along with the returned order number and the name of the first account holder from which the bank transfer was made.
The relevant data needed to make the transfer are:
Bank: Millennium BCP
Holder: Chromatic Success, Lda
NIB: 0033 0000 45471436416 05
IBAN: PT50 0033 0000 4547 1436 4160 5
Trades/Returns
All Bella Venturi products have 1 year warranty, any claim that is not of warranty grounds must be carried out within a maximum period of 15 days.
Bella Venturi only accepts the return of new products, that are complete and in the original packaging of the order. Damaged packaging and products, modified or strikethrough will not be accepted, nor will be made any repayment of the same that are in the conditions cited above.
If you decline and want to recover the item, the customer should bear the shipping costs. To exercise your right to return, please contact our Customer Support with the reference number you want to return and the reasons. The customer service is available Monday to Friday, from 09h00 to 19h00.
Cancellation:
Once an order has been made, the only way to cancel it is by customer support and should be done as soon as possible, because once it has already left our warehouse, the order can not be canceled.
Returns of orders / products:
Bella Venturi can choose how to carry out the pickup of the product by the carrier or by the commercial manager, is the customer's obligation to keep the product in perfect condition until it is collected.
The pickups are free if the reason for the return is the responsibility of Bella Venturi.
If the reason for return is submitted by the customer, the cost of pickup will be deducted from the refund amount corresponding to 10.00€.
Stock rupture:
Bella Venturi will contact the customer to inform you that you can exchange the product with a similar one in stock rupture situations. If the customer does not accept this, a customer credit note will be made and will be made a transfer with the value to the bank account designated by the customer.